Redstar Telecommunications Limited was formed in 2010 and is one of the largest independent telecoms providers located in the South West. Registered in England and Wales under company number 06703274, the company is also known as “Redstar Telecom”, as referred to in this document.
Redstar Telecom provides a range of telecoms and IT services for UK companies. Redstar Telecom has its registered office address at Kestrel Court Business Park, Harbour Road, Bristol, BS20 7AN.
Redstar Telecom operate the following website: www.redstartelecom.com
The following principles are complied with when processing personal data:
The lawful basis of processing of data will always be determined prior to any data being processed. Redstar Telecom processes personal data under one, or more, of the following Lawful Bases in accordance with GDPR:
The type of personal data collected may include:
Personal data is obtained from one or more of the following:
Personal data is collected to provide legitimate business services which include:
However, where indicated, some of the information is optional and you can choose not to complete.
Personal data may be used to:
Information collected is stored on the Company’s CRM system.
As part of any services offered by Redstar Telecom, information provided may be transferred to countries outside the European Economic Area (‘EEA’) i.e. our servers or third party servers that are used to provide Redstar Telecom services located in a country outside the EEA. By submitting your data, you consent to the transfer, storage and/or processing of your data wherever it be stored. However, if your data is transferred outside the EEA, steps will be taken to ensure appropriate security measures are in place to ensure your privacy rights continue to be protected as outlined in this Policy.
Our webchat functionality is provided within the company CRM. Data provided via this system may be stored on servers based outside of the UK, although in similar standards to those required under GDPR.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Only Redstar Telecom employees are granted access to customer data. This is ensured by the use of strict operational processes and procedures.
Our staff are trained on security systems and relevant processes and procedures which are reviewed regularly for ongoing effectiveness and suitability for purpose. All employees are kept up-to-date on the Redstar Telecom security and privacy practices. Employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that customer information is protected.
All IT systems are kept in a secure environment with appropriate access control. We are audited on a regular basis by various independent security companies.
Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will not sell or rent your information to third parties.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Third Party Product Providers we work in association with:
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party including for a merger, acquisition, divestiture, or similar transaction or as part of any business restructuring or reorganisation.
We may also further transfer data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to law enforcement. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Different rules apply depending on the type of Lawful Processing being undertaken, however many of the following individuals’ rights apply whatever the basis of processing:
The accuracy of personal data is imperative. We aim to keep it updated at all times. The personal data we hold on you is available upon request by contacting firstname.lastname@example.org. You can request that your data is updated and/or deleted at any time, unless Redstar Telecom can justify that it is retained for legitimate business or legal purpose. When updating your personal data, you may be asked to verify your identity before your request can be actioned.
You can change your marketing preferences at any time by calling us on 01275 295100, or by emailing email@example.com, or by clicking on the “Unsubscribe” link at the bottom of any of Redstar Telecom e-shots.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Any questions or Subject Access Requests (SARs) should be sent to: firstname.lastname@example.org.
This Policy is regularly reviewed.